Refund Policy
Refunds & Returns Policy
We always aim for our customers to love our products. If you need to return an order, we’re happy to help.
How to Start a Return...
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Email us at info@phgroup.ltd, and we’ll guide you through the process.
Returns Conditions
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Returns must be requested within 14 days of receiving your order.
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Items must be unused, unopened, and in their original packaging.
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Due to hygiene reasons, opened or used hair and cosmetic products cannot be returned unless faulty.
Refunds
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Once your return is received and inspected, we will notify you of the approval.
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Approved refunds are issued to the original payment method within 5–10 business days.
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Original shipping charges are non-refundable, unless the item is faulty or incorrect.
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Return shipping costs are the responsibility of the customer unless the item is faulty.
Faulty or Incorrect Items
If you receive a faulty or incorrect product, please contact us immediately, and we will arrange a replacement or full refund in line with your statutory rights.